Telephone triage best practices. Telephone Triage in Healthcare Practices Marcy A. This module introduces telehealth concepts with a focus on telephone triage nursing practice and explains what it is Telephone nursing is an important service for patients and can help nurses assisting callers to determine what type of care the person may need. Healthcare practices should have written policies and protocols that specifically address handling telephone calls, triaging patients May 17, 2021 · With that being said, this article covers 5 tips that act as a foundation to help triage nurses with common issues that apply to all triage calls. Telephone triage is a subspecialty practiced by licensed medical professionals (most frequently nurses) and occurring within a range of practice settings, including emergency departments, general practice, primary care, pediatric practice, and managed care environments. Author Sheila Wheeler pioneered the field of telephone triage with her classic training manual, Telephone Triage: Theory, Practice and Protocol Development. Sep 1, 2023 · 5-contact-hour telephone triage nursing CEU course on the essential aspects of good communication, decision-making, and the use of tools, guidelines, and telephone triage protocols for nurses. Apr 26, 2025 · Engage in continuous professional development to stay updated with best practices and refine your triage skills. NEW and updated protocols offer current best practices and reflect changes in access to medications and health care Protocols address adult, pediatric, geriatric, maternal/child, home health concerns, current health issues, and communicable disease outbreaks Assess the nature and severity of callers’ symptoms quickly and confidently, with more than 200 alpha-organized protocols that address a wide range of symptoms, disorders and medical emergencies, while the flow chart format leads callers to provide vital Yes or No answers to appropriate questions. This course provides in-depth, comprehensive education on telephone triage. Triage nurse education for telehealth assessments, applicable for RNs and nurse practitioners. xlv0 exxhyxo 2w kgb2ai yyrqxwiu ez6e 7hvs kyvb 8auqp vy3dz