Plex there are no playable items. There are no general time limitations for purchased movies.
Plex there are no playable items. There's no server update due. Feb 28, 2019 · The computer account under which Plex Media Server is running does not have the correct filesystem permissions to access the content location or the content files. This article will explore the common causes of Plex playback errors and provide detailed solutions Feb 12, 2021 · The fun caveat is that the file will play perfectly fine from the web interface, and Andriod. They will play on a TV that has a firestick but not on anything else. I transfered it all over and has been working fine, besides a few meta data issues which i fixed manually, but there has been a few issues with a few tv shows and movies where it will come up as a trashcan icon on the thumbnail and when i Jan 28, 2020 · This topic was automatically closed 90 days after the last reply. Purchasing There are no general time limitations for purchased movies. This just started happening in the last hour or two. 27. I’ve no idea why this isn’t Plex log Here's the portion of the log from when I was trying to play an item. Tried to delete a random other episode, this worked fine. " message is displayed Tried playing the content on my mobile app, on the app. The user can see all my libraries (Home Video, Movies, Music) except my photo library. I use arrs and have for years but this isn't just happening on new items, it won't play older items either. Found other post but they were not helpful. The web player shows it attempting to play and just spins, and roku & google 4k streamer have similar reactions. I see absolutly nothing in there of importance but maybe I'm missing something. I’ve installed Plex and selected my libraries but all i get is “There are no items in Library”. So, with it affecting ALL of those things I suspect the issue is on the server side somehow. tv desktop in Brave and in Chrome. Dec 11, 2014 · There is an error message appearing for some of my . What is wrong? Aug 8, 2023 · Super frustrating with this. Aug 17, 2017 · OttoKerner August 17, 2017, 9:12pm 4 The folder mode doesn’t show folders per se. Feb 27, 2025 · How the do can I watch a movie if it’s there on the app or site but doesn’t have a playable play button, you can’t even watch the movie Bec it’s not available! Such as Cutie Honey 2007, Bloody chainsaw girl 2- 3 2019, or Abracadabra 1996, Forced Nightmare 1992, Hor Taew Tak 6 2018. this happens if I try to play season, shuffle, or play a specific episode: Also, episodes do not show in the folder associated with them: expect, for one show: Nichijou, which works almost flawlessly aside from a weird ep 1 title: Jul 28, 2015 · I have plex pass and I sync shows quite often for my subway commute to work. Then went to the physical file and deleted the file manually on my media server, refreshed plex, no change, restarted the server. 4209 with plex pass. The Plex Media Server is smart software that makes playing Movies, TV Shows and other media on your computer simple. In fact, if the library contains solely of files ended with . I I have a few friends that have started getting playback errors - No Playable items - mainly the last month or two. outside of Plex it plays fine on vlc, any ideas it’s : Jul 3, 2024 · I an consistently getting an error - No Playable Items when I am streaming anything longer than 45 min. 2. Edit: Continuing to troubleshooot Just created a new library, added the same movie I was trying to play above, and playback works About a month ago I added on Tidal integration to Plex and have created Plex playlists mixing my local content with Tidal tracks. Aug 21, 2022 · Hello im trying to get ahold of anyone who can help me. For example, “The Queens Gambit - S01E01 - Openings. I’m having a problem that’s got me puzzled. ” with no other details. ” but it will still make the playlist but songs still won’t play. Are these identical or is there a difference (no matter how minor)? Don’t forget the issue of access permissions, particularly when accessing network file shares. 100. This is happening with ALL Jan 26, 2025 · Server Version#: 1. I went to watch something today and upon clicking the episode, I got a black screen with the loading circle until it errored and said "There are no playable items. Can you please replicate the problem again, and provide the Plex logs? I don’t claim to be an expert, but there are a lot here who are, and the logs are really helpful Feb 21, 2024 · This topic was automatically closed 90 days after the last reply. Tv shows play fine, movies in a browser or on a gaming console play fine, movies on a roku throw the error "No Playable Items". BigWheel February 27, 2025, 10:42pm 2 Jan 29, 2015 · Both times I could not get Plex/Web to play the episodes with the experimental player, resulting in a "There Was a Problem Playing This Item" message. Jul 9, 2025 · Instead, when you visit a page that checks service/server availability of a title, the Plex app asks the Plex Media Servers you have access to (owned by you or to which you have access) whether there are any items matching what you’re viewing. There are no restrictions on the user. When I disabled the experimental player, it worked just fine. But Plex is showing no files in my folder. the meta base is there with movie poster inf… Dec 12, 2024 · First thing is to take a look at the plex media info of a few items. The server is found without issue when setting up the channel on the Roku, and displays the libraries as it normally should. I know this is nothing to go on, but help! Sep 18, 2025 · These are all I have been getting suddenly out of the blue for the past 3 weeks. "There are no items in this library" when there is media in the folder. mkv files. There are no general time limitations for purchased movies. They are fairly new to plex so I’m thinking the problem must be on their end like a weak wifi signal or something. Are you trying to play an empty folder?"). get the following msg. I’ve scanned the library many times, restarted Plex as well as the laptop and don’t seem to be getting any closer to resolving this. I went back to a Windows image I created 3 months ago, just in case and the same happens. I have even recreated my plex server thinking there was something wrong with it but still no dice. Dec 5, 2019 · This topic was automatically closed 90 days after the last reply. On the top right Oct 13, 2016 · Now when trying to play some of my movies (bluray rips), I get the message “There was a problem playing this item”. Any assistance in pointing me in the right direction would be greatly appreciated Aug 18, 2015 · PMS played files fine yesterday - today it won’t. Aug 6, 2020 · When adding movies, TV series or video files with . Eventually, I see the message: App cannot direct play this item. I have double checked file locations - had them try playing directly from library instead of home screen and they still continue to get errors. You can watch the movie as many times as you like, so long as Plex has licensing for the title from our studio partner. This page is community-driven and not run by or affiliated with Plex, Inc. 1 Player Model: 4200X - Roku 3 Software Version: 8. Jan 18, 2015 · This morning, I was trying to watch the Plex Web app from Firefox and was frustrated to see this message above appear on almost every video I tried to play, save from one or two MP4 files. Despite its robust performance, users occasionally encounter the Plex playback error, which can disrupt their viewing experience. So this is only. Today I decided to play some shows from my TV Shows category but everything was missing and it says “There are no items in this library”. The former won't work. Plex server resides on Aug 3, 2018 · When i try on the web server on my mac desktop i get “An error occurred loading items to play. There are no playable items. Is there a checklist to go through to make sure the show exists and what options to turn Jul 19, 2018 · There are no significant functional differences between the plexinc/pms-docker and linuxserver/plex dockers. The devices I cast to are Chromecast devices: Full log output Oct 24, 2017 · I’ve been using Plex for years, no issues. 25. I set up the server on my Mac, imported my libraries, and when I go to play an item it simply says “There was a problem playing this item. Today, no movies will play on my W10 PC or even on my Nvidia Shield Pro. 1- I can watch any of the videos in Windows Media Player without a problem 2- First I thought that was because Sid the science kid is in AVI format, but Mother Goose is on MP4, so, Jul 10, 2023 · But when trying to play 4k files (direct play), we keep getting an error: Playback Stopped - Couldn’t retrieve the play queue for this item. Would there be any reason why I can see and browse the shows and episodes in the Collection but cannot play the collection itself? Are there any logs that can help troubleshoot why the collection appears empty but is not? Feb 4, 2025 · Once you begin watching, you can play it as many times as you want within 48 hours. Everything looks fine until you click Dec 6, 2024 · If you are encountering the message "there was a problem playing this item " on Plex, try out the following working solutions. Music Providers I only use Plex: Player Providers As far as I know, I'm only using Chromecast. I am guessing that there was a match failure/timeout/network hiccup at some point which caused the issue. If I view folders within plex, I can track down the new folder, but it says: “Empty Folder There are no items in this folder. The same playback story shares thousands of users on Plex. Jan 3, 2021 · I got “There are no items in this folder” problem. Jun 6, 2024 · Did you encounter the Plex Playback error? Then try to troubleshoot by clearing the Plex Media Server data or keep reading reading for more. Topic Replies Views Activity Playlists stopped working Desktop Players playlists 1 111 March 3, 2020 Playlists on My Cloud Home disappeared NAS & Devices server-western-digital 4 287 March 12, 2020 iTunes playlists suddenly stopped working Plex Features plex-media-player 1 88 May 19, 2020 All Jul 18, 2025 · I get this msg. 8. I'm NOT able to see my Plex server outside of my home network, but that's fine with me. Files are connected to the PMS and are playable from the web application, as well as other roku devices in my network. It will also not allow anything to be played, it just gives the message “There are no playable items. Have been running this server with my music without issue for quite some time now, but today I discovered when I add new music to my music folder, plex won’t detect it at all. I’ve stopped the server, deleted the folder, started server, added the folder back and still, nothing. No direct play video profile exists for protocol http, with container mkv, and video codec h264. I select the folder immed. If your Plex Media server isn’t installing correctly on your Windows device, Remember there are steps to fix it. I did try with different bandwidth settings, but it always failed the same way. I have a few friends that have started getting playback errors - No Playable items - mainly the last month or two. 20 build 8 Hey Everyone, I am almost at the point of tearing down my plex server and starting from scratch… Feb 10, 2020 · Client Version: Filetype of Media you’re trying to play (. This is what shows up on my PC, and it just says it can’t play in on my Nvida Shield Pro. What happened? Let’s say I go into the movies page. Jul 18, 2025 · This time, the movie started up instantly. I checked from Plax app on Iphone and Plex from my May 1, 2020 · Issue- Roku Ultra is no longer recognizing files from my iMac PMS. I thought this was strange, I haven’t made any changes recently at all. Also, videos in my Movies and TV Shows libraries play fine. I’ve played 1,000s of media files through my plex server and never had a single file that wouldn’t play. Topic Replies Views Activity Plex web not letting me use collections tab on any browser Plex Media Server 6 257 December 22, 2021 All movies show on collections Plex Features server-windows 23 257 August 1, 2022 Collections giving error, database repair did not work Plex Media Server server Nov 26, 2020 · For the. ” When making a new playlist get error “There was a problem adding to the playlist. Apr 17, 2023 · Tried to delete the episode from plex directly, but got the error: There was a problem deleting this item. Other media plays just fine, so I don’t know if it’s a codec issue that was suddenly introduced with this patch? Happy to provide logs if that will help, but I want to On the Plex Roku app on the TV, there was an easy to find setting that lets you enter the static IP and port. Thoughts? Plex Version 3. Jul 8, 2020 · I’ve recently purchased a new NAS and wanted to do a fresh Plex install. There are no updates available for the server/container. Compare the storage address that is mentioned in there, with the actual location from where those files are accessible to the Plex server. I've rebooted the server, rebooted the Roku, deleted and re-added the Roku channel, entered the ip number of the server instead of relying on auto-detect, and tried both Rokus. 1 I moved my plex to a new Computer and kopied all the metadata from the old computer to the new. Could this be to poor file naming? Thanks Mar 4, 2022 · Server Version#: 1. Permissions are the same with all the folders that have no trouble. But there are files in the folder General Discussions 7 903 May 10, 2020 Plex not adding movies Desktops & Laptops server-windows 3 136 December 21, 2019 Can't get items to play General Discussions 1 29 January 4, 2025 For questions and comments about the Plex Media Server. Click "Play". I went to Google and obviously googled the phrase, which gave several things (from this forum) to try: A) Yes. Unclear at which version but on Roku ultra 4800 series (current model is 4850x but occurs on an older 4800 model). I haven't Apr 27, 2020 · I added a new television show to see if it would do the same thing and Plex won’t even recognize the new show being added. Everything worked fine for years. Jul 14, 2025 · Player sent a ready signal but no playable content was provided (PlaybackMetrics: Player sent ready signal or closed but no player or playable provided) Unable to set the current playable to play (PlaybackSessionController: could not set current playable to play) Jan 1, 2021 · I’ve used the ‘Rename My TV Series’ tool to force proper Plex naming. Adding another show into this thread. 41. Dec 10, 2018 · I woke up today to “There are no items in this library” in my TV Shows library. None of my friends are able to play anything from any player, be it Web, Android, ios, etc. Jun 26, 2017 · The purpose of this is to remove all cached metadata and xml data for an item that Plex usually keeps. Look up an artist in Music Assistant that's set up with Plex. The background image never loads and the loading circle never displays a percent number. If I start a song it plays just fine. Plex’s scanners are generally quite robust and can often do a good job even with content that doesn’t follow the naming recommendations. 30 build 24 Starting at some plex version. 3. Mar 16, 2022 · So, is there really no way to contact support? Unanswered forum questions is a pretty poor way of backing up a paid for product. Topic Replies Views Activity Downloaded Playlist -- "There are no items in this playlist" Desktop Players server-linux , server-docker , player-mac 1 83 April 21, 2023 Download anything from server to Plex Media Player fails Desktop Players plex-media-player 6 846 February 26, 2020 Downlaod Sep 17, 2024 · I restored my Plex database from a version from a few days prior, and all of my items returned, were playable, but after my library scans, roughly 2/3 of my entire library is deleted. 9314 Player Version#: 7. Please try again. Get the error message There was a problem playing this item". However, if I try to play something when I have no service, it wont play. m4v file extension to a Plex library folder, Plex Media Server may not recognize the . mp4, . Feb 17, 2025 · Hello I have a movie that randomly will not play all I get is the circle to say it’s loading . Feb 19, 2024 · Unmatch the file and the match the file again if it cannot find the file / no playable items. The server has been running consistently with no changes for years. I see you have a folder name that looks just like a tv show episode, so what are you trying to do there? Dec 27, 2024 · Related Page: Advanced settings Plex Movie Agent Why are there collections with zero items? You will find after removing all the collection tags from items, the collapsed collection itself remains, but with zero items in it. I let it play for 30 seconds, confirmed that the Plex Dashboard did not show anything playing, and then exited the movie. They are all there, the library is there but many artist show “unavailable”. In my experience Mar 6, 2025 · How to reproduce Have the Plex Provider set up in Music Assistant. Oct 10, 2017 · Cleared and started with fresh updated and now all the meta data was reloading normally last night before I went to bed, but this morning I can play music from home menu. All-together, this seems to indicate a big issue with the show in whatever service Plex uses to serve and stream this content on their free service. This helps when you want to “start from scratch” for particular item move all files for the media item out of the directory your Library is looking at, so Plex will not “see” it anymore scan the library library (to detect changes) empty trash clean bundles (in the menu next to server Oct 22, 2020 · The videos do play in the Plex web application and my Mac server app. Aug 27, 2023 · We watched a movie last night without any problems. 125. 8395 Player Version#: Plex app Ver 7. Dec 19, 2023 · I would like to know if there is a way I could edit the play count of a particular item of content, be it a movie or TV show. THis issue only occurs on the Roku 4800 model. When I open my music folder I get that message “There are no items in this library”. Aug 26, 2021 · Problem: “App cannot direct play this item. Hey guys. I searched the forums and this has come up before. 7 KB Oct 28, 2020 · I’m running Plex on Windows 10. I thought it might some sort of size restriction, but I tried playing various movies of different sizes and there was no consistency as to why some play and some don’t. 5577 I currently moved all my plex content (Media) and configs and everything basically over to my new Unraid server to run plex on. Mar 1, 2024 · Server Version#: latest Player Version#: 4. Trying to manually scan does nothing. The permission settings for the folders that work are the same on the folders that don’t work. For some reason all of a sudden when i try to watch 1 of my library movies on roku it says there are no playable items. There's nothing wrong with the tracks themselves. " It happens with all titles I try. 95. For whatever reason, the Roku ultra won’t play them. There are currently about 100 TV Shows and have been shown for the last 2 years without problem. the files are stored on an external harddrive. 40. They all get one of these errors. Aug 31, 2017 · Running Plex server 1. Jun 19, 2017 · The above guides aren’t just casual reading material. It will error: "No playable items found". Immediately upon trying to play the item, it opens the player, and then states “There was a problem playing this item”. When I play these playlists only the local content works, the tidal songs come back with an error saying "There are no playable items". There appears to be no entry for it there. Suddenly (no known config changes), when browsing for movies, for each folder, I receive this error: “There are no items in this folder”. I have uploaded several videos (series from the serial) to a folder on my QNAP NAS from my Windows PC. Dec 9, 2024 · After the latest update (which may be a beta, unsure) there are certain media files that just won’t play. Bullshit. 0 = build 4143-04 PC Operating System: Windows 10 Home 64-bit CPU If I already have items in my play queue in PlexAmp when I try to connect, I'll still get the error, AND the connection fails. I then tried to play them locally on my computer Dec 24, 2014 · This topic was automatically closed 90 days after the last reply. 2 Player Version#:2. Mar 8, 2021 · Naming and Organization The biggest reason by far for items to not be found during a library scan is due to naming. But trying to play it on my Roku I get the “There are no playable items” error. I tried that, but no joy in mudville. So I’m not sure what else to check for this? Anyone else seen this issue before? Plex Error2245×1213 31. On the card for the movie, there was no “resume” option added either. I wouldn't have typed it out if it wasn't, nor would the developers of Plex have put it in that article, nor will all of the other posters who are going to tell you the same thing in this thread, but in a non-copy-and-pasted-method. Aug 14, 2024 · and they will not play (I get the message "No playable items were found. Now suddenly a remote family member says some new content won’t play. I made no changes prior to this. 1 My Synology NAS has no trouble adding any folder at all but for some reason, it’s not seeing and updating any of the new media (video) in one of the folders. 0. However, there are times where the scanners may need some help and that’s done by naming and organizing the content in an expected way Oct 30, 2016 · Hey buddy. I can always play an item while I am still above ground from the phone (as in the synced media on the phone, not from the server). There are no items in this library. Oct 8, 2019 · Server Version#: 3. 8 Whenever I try to play recently downloaded TV episodes, there is lots of “spinning wheel” time both on the initial episode selection and the actual play request. But selecting Shuffle in Seinfeld seems to work fine. m4v files and does not add them to the library. I am May 2, 2017 · The new install April 30, 2017 is downloading meta data however PMS will not play any movies. mkv, . . I do watch my content based on play count, especially at Christmas. What version of the Roku app are you using? If you're on Plex Retro I believe there was a bug in the remote control interaction later in the life of that version. To summarize, Plex gives the error message “There are no items in this library” when using the filter All --> Artists --> By Title (which is default) and All --> Artists --> Rating. I haven’t changed anything and there are MANY photos but plex will no longer add them to the photo library. New replies are no longer allowed. Web works, phone works, but Roku now comes up with "no playable items" on every playback attempt. I then tried to play a “Watch the Trailer” on a movie, on Google TV, and it worked fine. Aug 5, 2025 · Instead, when you visit a Universal Details page, the Plex app asks the Plex Media Servers you have access to (owned by you or to which you’ve been granted access) whether there are any items matching what you’re viewing. But I can’t choose the videos individually, in either the timeline or Library view. Plex Playback Error: Causes & How to Fix it Plex is a powerful media server application that allows users to stream their personal media libraries to various devices. TV shows will play on anything though. ). These are kept because you might have made customizations to the collection (artwork, a description, etc. I get you can mark something watched and unwatched and I know about the whole discussion about green dots and orange triangles. mov, etc): Screenshot where it shows “No Playable Items” Then follow these instructions: On the server go to Settings>Debug and make sure Debug level is set to “Enabled” and not “Verbose” Shut Down Plex Server Start Plex Server Wait 5 minutes Recreate Issue Wait TV shows play but movies wont play and I get an error that there are no playable items. Also, when viewing my server from my android app, I don’t see “Unavailable”. You do have some ‘wiggle room’ in Movie Libraries, but you DO NOT have ANY ‘wiggle room’ for TV Show Libraries. I have accidentally marked items played, again, when I have not. Desktops & Laptops server-windows 24 16432 February 5, 2020 There are no items in this folder Plex Media Server server-synology 10 3605 February 26, 2021 3rd attempt Desktops & Laptops server-windows , library-management 20 270 February 27, 2021 New Library shows "This library is currently empty" whereas May 25, 2017 · TV Show says no playable items. plex. If you look in your Plex Web App at the media item and click the Unavailable icon, you’ll see the expected full filepath and filename listed. Plex uses what you specify as folders as the base paths; it does not search ‘above’ them. I have a Roku 4600 model that does not To clarify, suppose I have the following setup: TV Shows > Seinfeld TV Shows > Friends Selecting Shuffle in TV Shows brings up the error: Could not start playback. One person was able to fix it by rematching the file and refreshing the metadata. The new show Faster Purple Worm Kill Kill was successfully added to my watchlist but the "There are no locations currently available for this title. mkv” in the “Ход королевы (The Queen’s Gambit) (2020) USA” folder. Is there a way around this? Seems to defeat the purpose of having something synced if you still need data to get Jul 31, 2021 · The main user can play any and all music just fine. The server CPU/RAM usage doesn’t flinch so i don’t think it’s doing anything in the background. Started to get Playback Error: There are no playable items. hard drive containing my Plex server stopped working I had to uninstall everything just to get back to being able to see the option to add a new server. Apr 24, 2016 · I’ve been unable to get any other detail out of plex, and not sure what to look for. The managed user has no problem playing the music on the web app, android mobile plex app, or the android Plexamp app, just the shield causes issues. I have a season of a TV show loaded into Plex, and on all but one of the episodes I get the error of 'Unable to load player' - 'No playable sources flound'. happening on my web player. 6. They are also encountering the “an error… Sep 26, 2023 · Plex Server Problems: Plex might need help to connect with its service and play content seamlessly. m4v extension, the Plex may show you “No playable files” or “There are no items in this library” instead of showing you the video collection May 25, 2024 · Server Version#: Version 1. Are you actually saying Alexa, play the voice or are you saying Alexa, ask Plex to play the voice. So don’t be surprised to see a video file becoming corrupt because of unusual interruptions during downloading, transferring, or playing. Jan 3, 2018 · This discussion was created from comments split from: There are no items in this library. Sep 26, 2025 · I just can’t open the playlist to view the episodes/movies on it…. After trying to add other The Plex Media Server is smart software that makes playing Movies, TV Shows and other media on your computer simple. How do I go about debugging it? Apr 21, 2025 · Additionally, it is impossible to use my Plex Client’s search box to find this item. Strangely, on Apple Tv, if I just press play on the “Timeline” view, the first video will play. The first new Library i went to index in this new server, which has a new name and is located on a new path, was TV. I’ve tried uninstalling PMS, deleting the Plex folder, and reinstalling but Jun 3, 2017 · After my ext. I have my files stored on a Synology NAS run Plex on my Windows 10 box. most part, it works, but after it scanned my library, some media is showing “Unavailable” but most are ok. I am sharing all my plex libraries with a user. I've been running a Plex server with an unchanged setup for about five months now. There is no way for Plex to mix those files (in your example) if there are not overlapping paths. Again, Plex will do it's best if you don't, but there are no promises if you use another naming scheme. Direct play is disabled" on Plex for Roku Plex Media Server server-windows , roku 5 179 September 28, 2022 Roku ultra 4800 series : Playback Error There are no playable items Streaming Devices roku 0 11 January 26, 2025 May 15, 2019 · I have been using Plex on Synology for at least 2 years but the last few updates I have “There are no items in this library” for photos. There are strict guidelines for naming and structuring TV Shows that, if not adhered to, will result in invisible files - you discovered that bit already. ” Just discovered it also won’t let me empty the trash. When the user selects the photo library for the first time, a message complaining that timeline sharing will not work without a server update displays (which should not be the The Plex Media Server is smart software that makes playing Movies, TV Shows and other media on your computer simple. ” Aug 11, 2020 · Keep seeing "There are no items in this folder" Plex Media Server server-mac 11 82 July 19, 2025 Followed all advices but Plex still can't see some files on my Synology NAS & Devices server-synology 8 1617 July 5, 2020 My new Plex server won't recognize certain folders NAS & Devices server-synology 5 154 December 8, 2021 New sub-folder is not May 31, 2019 · Server Version#: 3. Jun 16, 2017 · When add the folder I keep getting “The is no items in this library”. The managed user gets "An error occurred while playing this item” message when trying to play anything. Can't seem to figure out why these files won't play? I've tried the files in VLC and they are playing perfectly in there. The strange part is, for those that are showing as “Unavailable”, it is still playable. Jun 26, 2025 · Any unsupported device drivers, or codec packs can cause errors in video playback. wt44u 4vtg pp65bv vxojvgq8 ej 8p4mw 3ts7bm zssoe gnwdg3 8zf6